A Complete Guide on How to Register Complaint for SSGC?
Are you facing issues with your Sui Southern Gas Company (SSGC) services and don’t know the SSGC Complaint Numbers for a quick resolution? If you’re unsure how to proceed, then this article is your best resource. In today’s digital age, registering an SSGC complaint online is simple and convenient. This guide provides a step-by-step process to help you submit your complaint, ensuring you get the assistance you need without any hassle.
How to Register an SSGC Complaint Online?
1- Access the Complaint Form
- Visit the official SSGC website and navigate to the complaint section.
- Locate the online complaint form.
2- Fill Out the Form
Provide the required information, including:
- Customer number
- Meter number
- Name
- Designation
- Company (if applicable)
3- Review and Submit
- Carefully review the information you’ve entered for accuracy.
- Press the “Submit” button to send your complaint.
4- Await Resolution
- SSGC will review your complaint and address your issue as soon as possible.
SSGC Complaint Numbers
SSGC Complaint WhatsApp Number Karachi
- Help Line: (+9221) 9902 1000
- WhatsApp for Queries & Complaints: 0320-6868915 & 0320-6868916
DHA Karachi
- Help Line: 0832-415237
SSGC Complaint Number Larkana
- Emergency Center: 0741-45777, 0741-43995
- Help Line: 1199, 0323-8213275
- Larkana City: 43995
SSGC Complaint Number Sukkur
- Help Line: 0323-8213274
SSGC Complaint Number Malir
- Help Line: 99248422
SSGC Complaint Number Hyderabad
- Emergency Center: 0221-050021, 0221-610190
- Help Line: 784380
Regional Focal Persons Contact Information
Head Office
- Dr. Fiaz Qureshi
- Contact: 021-99231576
- Email: [email protected]
Hyderabad
- Mr. Ishtiaq Ahmed
- Contact: 022-9200748
- Email: [email protected]
Sukkur
- Mr. Noorullah Pechuho
- Contact: 0322-2225983
- Email: [email protected]
Larkana
- Mr. Azizullah Bhutto
- Contact: 074-9410691
- Email: [email protected]
Quetta
- Mr. Shamsullah Kakar
- Contact: 081-9203931
- Email: [email protected]
Nawabshah
- Mr. Aijaz Ahmed Bhatti
- Contact: 0322-2225790
- Email: [email protected]
Helpline Numbers SSGC Employees Pensions
- Name: Muhammad Imran Farooqi
- Designation: Chief Manager, Finance
- Contact No.: 021-99021463
- Fax: 021-99021492
- Email: [email protected]
Regional SSGC Helpline Numbers
- Nawabshah: 0323-8213273
- Sukkur: 0323-8213274
- Larkana: 0323-8213275
- Quetta: 0323-8213276
How long does it take for SSGC to resolve a complaint?
According to the SSGC website, the time it takes to resolve a complaint depends on the complexity of the problem:
- If it’s a minor issue, SSGC will make efforts to address it as quickly as possible.
- Every complaint received is acknowledged within 3 working days. The complaint is then reviewed by the complaint handling committee, and the entire process under normal circumstances shall be completed within 30 days.
So in summary, while minor issues may be resolved quickly, the standard timeline for resolving a complaint is within 30 days of it being acknowledged by SSGC. If a customer is not satisfied with the resolution, they can escalate the complaint to the Oil and Gas Regulatory Authority (OGRA) in Pakistan.
Frequently Asked Questions
How do I complain to SSGC?
To register a complaint, visit the SSGC website, fill out the online complaint form with the required details, and submit it or contact on above WhatsApp Number.
What should I do in case of a gas emergency?
For emergencies, customers should immediately contact SSGC’s call center at 1199, which is available 24/7 throughout the year. It is crucial to report any gas leaks or emergencies promptly to ensure safety.
What types of complaints can I file with SSGC?
SSGC allows customers to file various types of complaints, including issues related to billing, gas supply interruptions, and gas leaks. The resolution timelines for these complaints may vary based on the type of issue reported.
Where can I find the status of my complaint?
Customers can track the status of their complaints through SSGC’s online application or by visiting the “complaint history” section on their website. This feature allows users to check the progress and history of their complaints without needing to visit a physical office.
